Связался по чату с тех поддержкой
Цитата
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Swathi: In this case, I'll contact the carrier and ask them to provide the details on behalf of you.
Me: I need wait here in chat or you send me email?
Swathi: I'll also request you to provide the documents to the customs.
Me: Ok
Swathi: Once the enquiry is over we'll send you an confirmation email to you regarding the delivery of the order.
....
Swathi: I've requested the carrier to provide the details to the customs department.
Me: Ok
Swathi: We'll send you an email regarding the delivery soon.
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Что то невнятное пока, она попросила когото что то передать в таможню, теперь сиди жди.