И в догонку:
Dear Alexander ,
Thank you for your email.
I wish to confirm that my colleague has contacted UPS and sent them commercial invoice as required so you do not have to worry anymore about this issue.
You should now expect your order and I hope it will be delivered to you as soon as possible.
So, there is no further action needed from your side as we have finished everything with the carrier.
If in any case you do not receive your parcel until 3. February 2016 please contact us and we will issue a refund or send you replacement.
Thank you for understanding, patience and all your efforts.
Have a lovely day!
Настроение резко улучшилось